Order Damaged, Returns And Cancellations
My order is damaged when I received it, what do I do?
- Calm down. Message us and send a photo of the damaged item and we will review the shipped items if the damage was before or during the shipment.
Can I return or exchange an item I just received?
- Items shipped are carefully checked, prepared and packaged, we are not liable for any damages after the shipment, only in special situations do we consider Return/Exchange of an item.
- We hold the right to deny Return/Exchanges if the item returned does not meet our return policy requirements.
- Items received that are different from what you ordered are valid for Return/Exchange and delivery fee will be shouldered.